Manage payments & invoices

Manage your billing details for your OfferUp for Business account with ease. You can update your payment information, download invoices, and review your billing history. 

Update your payment information

View and update your credit card or billing details any time using the Stripe billing portal. 

1. Visit Offerup.com and log in to your account. 
2. In the top navigation menu, click Business to access the Business Portal. 
3. In the bottom-left corner of the navigation bar, click Settings. 
4. At the top of the page, select the Subscription tab then, click Manage. 
   • Under Payment Method, you can: 
     • Add a new credit or debit card.
     • Remove an expired card. 
   • Under Billing information, you can:
     • Update your billing email address.
     • Update your billing address. 

Download your invoices

Download your invoices at any time using the Stripe billing portal. 

From the Stripe billing portal: 

1. Scroll down to Invoice history. 
2. Click on an invoice to open it in a new tab, then download it. 

How charges appear on your statement

Charges for your subscription will appear on your bank or credit card statement as OFFERUP. 

Declined payment

If your payment is declined, your subscription may remain active for a short grace period while our system retries the charge. Common reasons for declined payments include:

• Expired card: The card on file has passed its expiration date. 
• Incorrect information: The billing ZIP code or CVV number doesn't match your bank's records. 
• Spending limits: Some banks place daily limits on business purchases. 
• Insufficient funds: Your credit limit has been reached or there are insufficient funds available on the renewal date.