Review our refund policy and learn how to report incorrect charges on your account.
Note
If you're on an Elite or Motors plan—or have a legacy account (any plan that started before March 25, 2026)—contact your Account Manager or email sellersupport@offerup.com for assistance.
Standard refund policy
OfferUp for Business subscriptions are non-refundable. All sales are final once a billing cycle has been processed.
To avoid being charged for a subsequent month, cancel your subscription before your next renewal date. To find your next renewal date:
- Visit OfferUp.com and log in to your account.
- In the top navigation menu, click Business to access the Business Portal.
- In the bottom-left corner of the navigation bar, click Settings.
- At the top of the page, select the Subscription tab then, click Manage.
Report an incorrect charge
If you believe you have been incorrectly charged, double-billed, or have an unauthorized transaction, we’re here to help. Send us an email at sellersupport@offerup.com and include the following:
- Your OfferUp account email address.
- The date and amount of the charge.
- Your invoice number.
Our team will review your request and follow up with you as soon as possible.