Installing and setting up the OfferUp Shopify app

Integrating your Shopify Store with OfferUp allows you to reach more local buyers and manage your products with ease. With the OfferUp Shopify app, you can list and manage your Shopify products directly on OfferUp.

Key Benefits:

  • Reach millions of potential new buyers on OfferUp
  • Easy setup — sync Shopify products in just a few clicks
  • Drive sales with checkout links to your website
  • Chat with buyers directly in the OfferUp app

Install the App

You can install the OfferUp Shopify app directly from the app listing. The setup process typically takes a few minutes and gives you full control over which products you sync to OfferUp.

To install the OfferUp app: 

  1. Visit https://apps.shopify.com/offerup.
  2. On the OfferUp app page, click Install to begin setup.
  3. When prompted, review permissions for OfferUp to:
    • View personal data (store owner).
    • View and edit store data (products). 
  4. Click Install to continue. 
  5. Wait while the app completes setup. You'll see a Setting up your OfferUp App screen during this process. 

Note

Shopify automatically includes all of your products in the OfferUp Sales Channel. To give you control over which products are listed, OfferUp will remove them by default so you can choose which items to sync. This step may take a few minutes depending on the size of your store.

Connect Your OfferUp Account

After installing the OfferUp Shopify app, you’ll need to connect it to your OfferUp Business account to start syncing products.

To connect your account: 

  1. Click Connect OfferUp Account.
  2. Log in using your OfferUp Business account. (If you’re already logged in, you’ll be redirected automatically.)
  3. Click Connect account.

Once connected, your Shopify store will be linked to your OfferUp Business account, and you’re ready to start syncing products.

Sync Products

After connecting your OfferUp account, you can start selecting which Shopify products to list on OfferUp. OfferUp will appear in Shopify as a Sales Channel.

Select a single product Select multiple products
  1. In Shopify Admin, open the product you’d like to sync.
  2. In the Publishing section, click the sliders icon Adjust Icon.
  3. Toggle On OfferUp > click Done > Save.


 Keep in Mind:

  • Each synced product counts toward your OfferUp monthly post limit.
  • OfferUp syncs the following product fields: title, description, images, and price.
  • Make sure each product:
    • Has at least one image.
    • Has a quantity of one or more.
    • Is in Active status.

Manage Synced Products

Once your products are synced, any changes you make in Shopify will automatically update on OfferUp in real time. For example, if you update the product’s price or title in Shopify, the change will appear on OfferUp automatically. 

Important Guidelines: 

  • Do not edit synced products directly on OfferUp (e.g., title, price, sold status) as this can cause sync issues. 
  • If a Shopify product is deleted, archived, or its quantity reaches 0, it will be archived on OfferUp.
  • When you reactivate a product in Shopify (change status back to Active or increase quantity from 0 to 1 or more), it will automatically unarchive on OfferUp. This will not count against your monthly post limit.

Checkout Links

Each synced product on OfferUp will display a checkout link.

When a buyer clicks the link, they are taken to your website with the product already in their cart. They can then complete the purchase using your configured Shopify checkout options. 

Orders completed this way appear in your Orders tab in Shopify, with the source listed as “OfferUp.”

FAQs

Do new Shopify products automatically sync to OfferUp?

Yes. New Shopify products are included in the OfferUp Sales Channel by default. You can exclude them by deselecting the OfferUp Sales Channel when creating a product.

How long does syncing a product take?
Typically, syncing a product takes under 1 minute.
Can I edit synced products on OfferUp?
Do not edit products directly on OfferUp. Changes made there won’t sync back to Shopify and may cause sync issues.
How does quantity work?
OfferUp supports only one item per Shopify product. As long as the product’s quantity is one or more in Shopify, the item on OfferUp will be active.
How do variants work?
OfferUp doesn’t support multiple variants for a single item. If your Shopify product has more than one variant, the first variant’s details (e.g., price) will be used for the item on OfferUp.
How does categorization work?
OfferUp automatically categorizes your items based on the product title — no manual setup is needed.

Note

If you need help during installation or setup, email: merchant_support@offerup.com 

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