Community Guidelines

OfferUp is committed to maintaining an inclusive and respectful community. Here’s how you can help foster an enjoyable experience for everyone.

Communicate promptly and respectfully

Communication is key in our community. If a buyer changes their mind, no problem. Kindly acknowledge it so you can focus on other interested shoppers. If you’ve agreed to sell your item to someone else, congrats on the sale! Let potential buyers know so they can try to find another item.

Additionally, we know it can be frustrating when things go wrong or don’t turn out as expected. If a buyer has an issue with an item after the sale, aim to resolve it respectfully and professionally. A positive interaction, even when something goes wrong, can go a long way in building trust and encouraging repeat business.

Prohibited behaviors

OfferUp does not condone, permit, or sanction any of the following behaviors on our platform. As a member of the OfferUp community, you are expected to refrain from any of the following behaviors in your communications and posted content.

Disrespectful behavior:

• Profanity or hate speech.
• Inciting violence, threats of violence, or actual violence.
• Offensive or vulgar listings, items, or messages.

Harassment:

• Targeting another person with complaints about items that were not purchased, or expressing opinions about items with no intent to purchase.
• Pressuring a buyer to make a purchase.
• Comments not related to the item.
• Comments related to another person’s looks, relationship status, etc.
• Any form of harassment including but not limited to hateful, obscene, offensive, profane, racist, sexual or sexually suggestive, defamatory, or violent language.

Spam, unsolicited offers, or abusing our system:

• Unsolicited messages sent to potential buyers.
• Impersonation of another buyer, seller, OfferUp employee, or other entity in communications.
• Any other misleading, fake, or malicious communication.
• Misrepresenting yourself or the products you’re selling.
• Abusing our reporting system, or otherwise exploiting tools meant to protect the community.
• Posting a large quantity of listings, but rarely (or never) responding to interested buyers.

Displaying prohibited profile content:

• Profile names, custom profile links, or photos that are offensive or vulgar. Profile names, custom profile links, or photos that infringe on the intellectual property rights of others. Use of the OfferUp name or image.
• Sharing another person's private information, including contact information. 

Fraudulent or illegal activity:

• Falsifying information.
• Using OfferUp for any fraudulent purpose.
• Violating any law or regulation while using OfferUp.